Shipping, Exchange & Refunds
1. How much is the shipping?
Shipping is complimentary from our side to make this experience even more beautiful for you.
2. What kind of shipping services do you provide?
All orders are shipped by DHL air express.
3. How long does the delivery take?
In most cases, your shipment should reach you in 2-3 business days from the time you place your order. Orders with more than one product may be shipped in separate parcels with different delivery dates.
4. Is there any exception on delivery times?
Some orders may take up to 48 additional hours to process in cases wherein the pin is not in direct serviceable zone of supply by DHL. If a standard order is placed over the weekend, the earliest it will ship is Monday and thus the time to ship starts from Monday. If an additional validation is required for any order then that and can also delay the delivery
1. What products are eligible for exchange?
Exchange is eligible only in the following cases.
- In case the product shipped is not as per order placed.
- Genuine quality concerns of the product. By genuine quality concerns we mean defective materials i.e. having manufacturing defect.
- In both of the above cases, Products should be returned in an unused and new condition.
Please keep in mind that each Niiyaa product is made by hand and the beauty of each piece is that it embraces the imperfections and the affection that comes with a human touch. So please be mindful that there will be some inconsistencies and defects that they might carry.
1. Which cases, refunds will be done?
Refunds will be processed only in following cases:
- Product lost in transit.
- The product shipped is incorrect item or not as per the order placed.
No exchange or refund would be processed:
- In case of minor design variation Since the products are made with love by hand and have passed many hands to work on multitude art forms, there will always be some variations on design and other elements in such handcrafted products. Also, it is not possible to showcase the complete product design/other elements in electronic form in e-commerce.
- Color variations from what you see on the device and actual product. We make every effort to display the images and colors of products as accurately as possible in our website. However, as screens vary, we cannot guarantee that your screen’s display of any color will be completely accurate to that of used in actual product.
- Incorrect delivery address including any form of a PO Box address.
- Package refused by recipient during delivery.
- Products returned in a used or damaged condition.
Note: exchange or refunds will only be made after we have received the returned shipment in completely as it is (new state) condition with all its tags and packing elements intact, except if the package has been lost in transit.
1. What would be the procedure for exchange or refund in eligible cases?
In the unlikely event that your product falls under category of exchange or refund, you would need to send an e-mail to us with a clear picture of the product. This should be done within 24 hrs from delivery of your order. Niiyaa.com team must receive an email at email@example.com and your return request needs to be approved by the quality team at Niiyaa.com. After approval of the same, please ship the product back to the following address:
Niiyaa Designs Pvt Ltd
No #265, 16th Cross, 8th Main,
6th sector, HSR Layout,
- Please note that once the exchange is authorized by Niiyaa Quality team, the Buyer needs to ship the necessary product to Niiyaa at the given address. The shipping charges will be borne by Niiyaa to return the goods to the designated return address and the Buyer has to find the nearest DHL dispatch center.
- Products that may have been damaged or defective or may have been sent by error will be fully refunded.
- We aim to process all returns within 2 weeks from date of receipt of product to us, if you have any questions about your return, feel free to reach out Niiyaa care team at firstname.lastname@example.org.
All, returns are subjected to the final discretion of Niiyaa.com.